Re: RGB DVD set – Don’t panic!

If you pre-ordered The Real Ghostbusters DVD set prior to August 6th, there was a tiny error, and Time-Life wants you to know that things are AOK. In short, some of you that ordered may have gotten a card (and I know some of you did) saying you had to contact them or your order would be canceled – it also had a weird release date. As it happens, you weren’t supposed to get those cards – those cards go out to people that have ordered items that are out-of-stock.

The short version is that everything is OK, your order isn’t canceled, and the set is still coming out November 15th.

Important Notice from Time Life:

If you ordered The Real Ghostbusters prior to August 6, 2008

Time Life’s order processor has recently sent out postcards in error to customers that pre-ordered The Real Ghostbusters prior to August 6. The card asks customers to notify Time Life to prevent your order from being canceled. Please be assured, your orders will NOT be canceled. The notices also quoted inaccurate information and ship dates. The expected shipment date for The Real Ghostbusters is still 11-15-08.

Time Life offers its sincerest apologies for the error. These postcards are intended for customers who have ordered out-of-stock products, and the shipping time quoted is Time Life’s restock date for backorders. Time Life is working with their order processing vendor to resolve this glitch.

Thank you for your patience.

Time Life

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